Refund Policy

JobToolShed is operated by Job Tool Shed LLC. Payments are processed by the merchant-of-record payment provider shown to you at checkout. Our current checkout provider is Polar. That provider handles payment processing, applicable taxes, receipts, billing portal access, cancellations, refunds, chargebacks, and related payment support under its own terms and applicable consumer-protection law.

Where local consumer-protection laws provide additional or non-waivable refund, cancellation, or withdrawal rights, those rights apply.

How to request a refund

Refunds should generally be requested through the merchant of record shown on your receipt. Typical routes may include:

• the "View receipt" or "Manage subscription" link in your transaction confirmation email;
• the refund, support, or billing link provided on your receipt or in your JobToolShed billing page where available; or
• the buyer-support contact address published by the payment provider on your receipt.

You may also contact JobToolShed at operations@jobtoolshed.com or through /contact, and we will try to help route the issue appropriately.

If the payment provider approves a refund, it generally processes the refund back to the original payment method where possible, on that provider's standard processing schedule.

Starter Job Pack

The Starter Job Pack is a one-time purchase that grants 2 generated-pack credits. If a Starter Job Pack purchase is refunded, access to the refunded purchase and any unused generated-pack credits from that purchase may be removed from the account. Unused credits from a refunded Starter Job Pack may need to be manually removed by an administrator.

Solo Monthly subscription

Solo Monthly is a monthly subscription that grants 25 generated-pack credits per monthly billing period. You may cancel renewal from the in-app billing page or through the payment provider's billing portal where available. Cancellation stops future renewals. Unless the payment provider's process or applicable law requires otherwise, access generally continues until the end of the billing period already paid for.

Generated packs and technical issues

Saving a draft does not consume a generated-pack credit. A successful proposal, sales pack, or follow-up generation consumes one generated-pack credit. If a technical error prevents a generation from completing, the app is designed not to consume the credit or to refund the consumed credit automatically.

If you experience a technical problem with JobToolShed, contact us at operations@jobtoolshed.com or through /contact so we can try to help.

Chargebacks and disputes

If possible, please contact us at operations@jobtoolshed.com or through /contact before initiating a chargeback so the issue can be reviewed. This does not limit any lawful rights you may have to dispute a charge with your card issuer or with the payment provider.

Nothing in this policy limits any mandatory consumer rights that may apply in your jurisdiction. If there is any inconsistency between this page and the terms of the merchant-of-record payment provider shown at checkout, that provider's terms and applicable law control for the payment transaction itself. Product support for JobToolShed remains the responsibility of Job Tool Shed LLC.